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Frequently Asked Questions
How do I order a Virtual Tour?
Do I have to buy any cameras or software to get Virtual
Tours?
Will viewers have to download additional software
to view my virtual tours?
Do I have to be present when the photographer is
shooting my virtual tour?
How long does it take for a producer to shoot a virtual tour?
May I decide what interior and exterior shots I want
in my virtual tour?
How do I send a E-mail Virtual tour to others?
How do I save it to a floppy disk?
How do I pay for my Virtual Tour?
If I have to cancel my virtual tour shoot,
will I still be charged?
What if I am late or miss my appointment?
What will happen if I am not satisfied with the
images?
How do I address security issues with a private
property/ location?
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How do I order a Virtual Tour?
To order, call 0161 610 9360
Hours of operation are Monday through Friday 9:00 a.m. - 18:00
p.m.
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Do I have to buy any cameras or software to get Virtual Tours?
No, Our Virtual Tours are a 100% end-to-end service.
capture, process, host and distribute. We do all the work.
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Will viewers have to download additional software to view
my virtual tours?
No, viewers do not have to download any additional software
to view virtual tours.
All you need is a basic PC or Mac running an industry standard
Java enabled web browser such as Microsoft Internet Explorer or
Netscape Navigator.
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Do I have to be present when the photographer is shooting
my virtual tour?
No, you don't have to be present during the shooting of your
virtual tour, provided you have made prior arrangements for the
photographer to have access to the property.
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How long does it take for a producer to shoot a virtual
tour?
It usually takes just 1 hour for a photographer to shoot a full
virtual tour of 4 scenes.
We ask that you have the property ready for filming at the time
of the appointment.
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May I decide what interior and exterior shots I want in my
virtual tour?
Yes, you may choose any scenes or rooms to be represented in
the virtual tour of each property.
Exterior shots are weather permitting.
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How do I send a E-mail Virtual tour to others? How
do I save it to a floppy disk?
To send the Email Virtual Tour to others, simply attach
it to an Email, as you would a Word document, and send.
To save the E-mail virtual tour to a floppy diskette, we recommend
that you first download the virtual tour to your hard drive by
using the "Save Attachment As..." feature in your E-mail
program.
You can rename the file name to any name you choose, but do not
change the ".exe" file type.
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How do I pay for my Virtual Tour?
Payment is required upon completion.
Account customers will be invoiced and required to pay within
28days.
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If I have to cancel my virtual tour shoot, will I
still be charged?
There is no charge for cancelling your virtual tour shoot if
you contact 24 hours prior to the scheduled shoot.
As a courtesy, please contact us as soon as you realise your schedule
conflict.
If you do not contact us before the shoot, you will be charged
a cancellation fee of £50.00 to cover some of our expenses.
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What if I am late or miss my appointment?
The photographer will wait up to 30 minutes after the
appointment time until leaving the property for their next appointment.
If you miss the appointment, you will be charged £50.
We also ask that you wait 30 minutes if the photographer is late
for the appointment.
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What will happen if I am not satisfied with the images?
We want you to be completely satisfied with your virtual tour
experience. We will be happy to review the tour and address your
concerns.
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How do I address security issues with a private property/
location?
License plates, street numbers and names, and identifying signs
are routinely erased from a scene during the processing stage
to ensure anonymity. Moreover, at your request, personal effects
(photographs, paintings, etc.) can be "edited out" to
further protect the privacy of the home seller.
do not use the house/flat number in identifying your
Virtual Tour.
If your home seller has concerns about even the home's partial
address appearing on the Internet, you must advise when
ordering.
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